Associate Director of Enrollment Technology and Student Operations
New Britain, CT
Full Time
Charter Oak State College
Experienced
Details:
Posted: December 5, 2025Level: Associate Director
Hours: Full-time, 40 hours per week. Some evening and weekend hours may be required.
Closing Date: 4:00pm (EST) on Wednesday, January 2, 2026.
Location:
Charter Oak State College185 Main Street, New Britain, CT 06051
**This is a hybrid position, requiring an on-campus presence while allowing for some telework flexibility. Please take a look at our website to find out more about our college. Charter Oak State College
Charter Oak State College Mission:
As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.Charter Oak State College Vision:
Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.Anticipated Start Date:
January 2026Position Summary:
The Associate Director of Enrollment Technology and Student Operations provides leadership in implementing and managing technological solutions that enhance the experience and success of current students in an online college environment. This role focuses on leveraging tools such as Jenzabar student success modules, AI-driven technologies (including chatbots and predictive analytics), and communication platforms to streamline processes, improve retention, and deliver proactive support throughout the student lifecycle. The Associate Director collaborates with IT, Academic Services, Admissions, Registrar, and student services teams to optimize workflows, ensure data integrity, and create a seamless student experience.Supervisory and Other Relationships:
This position does not have nor supervise any direct reports.
Position Responsibilities:
The following examples of duties illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned consistently with the general scope of the position.Technology Leadership & System Management:
- Collaborate with IT on configuration, implementation and optimization of Jenzabar student success modules and related enrollment technologies.
- Implement and manage AI-driven tools for student support and predictive analytics for retention strategies.
- Research, evaluate, and recommend emerging technologies to improve student engagement and operational efficiency.
- Analyze current student service workflows and identify opportunities for automation and process enhancements.
- Coordinate with student-facing areas to implement best practices for communication and data management across student support functions.
- Ensure compliance with institutional policies and data security standards.
- Strategize change management with impacted departments.
- Create and maintain dashboards and reports to monitor student engagement, retention, and success metrics.
- Utilize predictive analytics to identify at-risk students and inform intervention strategies.
- Provide actionable insights to leadership through data analysis and trend forecasting.
- Design and manage communication workflows using integrated tools to support proactive outreach to current students.
- Train staff on new technologies and processes to ensure adoption and effective utilization.
- Partner with enrollment, student services and academic teams to align and implement technology initiatives for enrollment, retention and success strategies.
- Act as functional support for student success technologies for employees.
- May supervise technical or operations staff as assigned.
- Perform related duties assigned to advance student success and enhance the overall experience.
Minimum Qualifications:
Incumbents must possess proven ability to effectively work with a diverse set of faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong information technology literacy skills. Incumbents are required to have demonstrated advanced knowledge and abilities in the following:- Bachelor’s degree from an accredited institution.
- Minimum four (4) years of experience in enrollment management, student services operations, or related field.
- Demonstrated experience with Jenzabar or similar student information systems.
- Demonstrated experience with AI technologies such as chatbots and predictive analytics.
- Demonstrated analytical, problem-solving, and project-management skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Strong interpersonal and written/verbal communication skills.
Preferred Qualifications:
Preferred candidates for the position will additionally possess the following:
Preferred candidates for the position will additionally possess the following:
- Master’s degree in a related field
The incumbent typically performs work in the offices of the College’s headquarters located at 185 Main Street, New Britain, Connecticut. The work does not, normally, involve any significant physical effort. The incumbent may travel to public sites to make presentations as well as travel to national or regional meetings and conferences. Some evening and weekend hours may be required.
Salary Range:
The salary range for this position is $81,325 - $108,428 and while experience and qualifications are considered, candidates will start at the minimum of the salary range. The position also comes with excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.
Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume. Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.For more information or to apply via our website at www.ct.edu/hr/jobs.
Selection Procedure:
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.Clery Act:
Attached is Charter Oak's Annual Security Report to comply with the requirement of the Clery Act which outlines several administrative items related to campus security. https://www.charteroak.edu/security
Continuing Notice of Nondiscrimination:
Charter Oak State College does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record.CHARTER OAK STATE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.
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