Financial Aid Senior Associate
New Britain, CT
Full Time
Charter Oak State College
Experienced
Details:
Posted: 06/23/25Level: Senior Associate
Hours: Full-time, 40 hours per week
Closing Date: The committee will begin reviewing applications immediately. Applications must be submitted by 4:00pm (EST) on Friday, July 25, 2025.
Location:
Charter Oak State College185 Main Street New Britain, CT 06051
*This position is hybrid, requiring an on-campus presence, while allowing for some telework flexibility.
Please take a look at our website to find out more about our college. Charter Oak State College
Charter Oak State College Mission:
As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.Charter Oak State College Vision:
Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.Anticipated Start Date:
Summer 2025Position Summary:
The Financial Aid Senior Associate at Charter Oak State College is responsible for conducting the technical and transactional aspects of the financial aid process. This position focuses on supporting our students through the financial aid process with excellent customer service and behind the scenes processing. Ensuring student financial aid applications are processed within the College’s systems while maintaining compliance with federal and state regulations is critical to the overall success of the student, the department, and the College.Supervisory and Other Relationships:
This position does not have nor supervise any direct reports. The position will work closely counseling students through email and over the phone, team with other financial aid staff along with other college departments to ensure accurate and timely processing of student financial aid.Position Responsibilities:
The following examples of duties illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position:
- Ensure student telephone and email inquiries related to financial aid are responded to and resolved timely.
- Process and verify financial aid applications (FAFSA) and supporting documents, ensuring accuracy and compliance with federal, state, and institutional guidelines.
- Enter and update student financial aid data in the financial aid system, ensuring records are complete and accurate.
- Package and disburse financial aid awards in compliance with institutional policies and government regulations.
- Conduct routine reviews of student eligibility, including maintaining compliance with Satisfactory Academic Progress (SAP) and other requirements.
- Assist in the reconciliation of financial aid accounts with the Bursar’s Office to ensure proper disbursement and allocation of funds.
- Review and resolve issues related to financial aid discrepancies, overpayments, and account adjustments.
- Work with internal college departments, such as Admissions, Advising, Bursar and the Registrar, to coordinate financial aid processing and ensure data accuracy.
- Assist with annual financial aid audits, including gathering necessary documentation and preparing reports for compliance.
- Stay informed of changes to financial aid regulations, policies, and procedures to maintain compliance.
- Utilize student information systems and financial aid processing tools to improve efficiency and accuracy in financial aid operations.
Minimum Qualifications:
Incumbents must possess proven ability to effectively work with a diverse set of faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong information technology literacy skills. Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
- Bachelors’ degree from an accredited institution.
- Minimum two (2) years of experience in financial aid processing or a related administrative role requiring knowledge of federal and state financial aid regulations, including Title IV.
Preferred Qualifications:
Preferred candidates of the position will additionally possess the following:- Experience with PowerFAIDS financial aid information system.
- Experience in working with the Jenzabar student information system.
Work Environment:
The incumbent typically performs work in the offices of the College’s headquarters located at 185 Main Street, New Britain, Connecticut. The work does not, normally, involve any significant physical effort. The incumbent may travel to public sites to make presentations as well as travel to national or regional meetings and conferences.Salary Range:
The salary range for this position is $71,159 - $96,567 and while experience and qualifications are considered, candidates will start at the minimum of the salary range. This position also comes with excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.
Application Instructions:
To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.
For more information or to apply via our website at www.ct.edu/hr/jobs
Selection Procedure:
Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.Background Screening:
All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. COSC is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.Clery Act
Attached is Charter Oaks Annual Security Report to comply with the requirement of the Clery Act which outlines several administrative items related to campus security.
https://www.charteroak.edu/security/
Continuing Notice of Nondiscrimination
COSC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record.
COSC IS AN EQUAL OPPORTUNITY EMPLOYER.
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